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Frequently Asked Questions
Payment, shipping, GST invoices, returns and more — the things customers ask us most.
Who am I buying from?
Fioparts is the drone-parts store of Fiodel Technologies Private Limited, a Gurugram-based drone company (GSTIN 06AAGCF2358B1Z0). Every order on this site is sold, GST-invoiced, and dispatched by us — you're never buying from a third-party marketplace seller.
More about us →How do I pay for my order?
After you place an order, pay online by credit or debit card, UPI, or net banking through Razorpay, our payment-gateway partner — your order is confirmed instantly; a 2% + GST gateway fee applies and is shown before you pay. Prefer paying directly? The same payment page also shows our UPI QR (PhonePe Business account) and bank-transfer details with no fee; add your order number in the payment note and we verify it on our side, usually within a few hours — no screenshots needed.
Do you accept Cash on Delivery (COD)?
Not at the moment. We accept prepaid payments — by card, UPI, or net banking through Razorpay, or by direct UPI/bank transfer. Prepaid orders let us dispatch faster and pass on better pricing.
Can I get a GST invoice and claim input tax credit?
Yes. Add your company name and GSTIN to your address at checkout, and we will raise a GST invoice against your order. You can download it from your order page once your order ships.
How long will my order take to arrive?
Standard delivery arrives within 7–10 days of payment confirmation, and expedited delivery within 5–7 days. Both include dispatch from our Gurugram facility — within 1 business day for parts in stock with us, 3–4 business days for everything else. Every part is verified and quality-checked before it ships.
Read our shipping policy →How much does shipping cost?
Standard shipping is ₹100 (free on orders of ₹999 and above), and expedited shipping is ₹149. You pick the option at checkout, and there are no hidden handling charges.
How do I track my order?
Once your order ships we send tracking details on WhatsApp or by email. You can also see your order status any time under your account orders.
What is your return policy?
We accept returns or replacements for items that arrive wrong, damaged, or dead-on-arrival, reported within 7 days of delivery. Used, installed or soldered products cannot be returned — but opening a part and powering it up once to check it works does not void a dead-on-arrival claim.
Read our returns policy →Are your parts genuine?
Yes. Every part is verified for authenticity and quality-checked before it leaves our facility — no clones or counterfeits.
Can you help me pick parts or build a complete drone?
Absolutely. Use our Customize My Drone tool to spec a build, or message us on WhatsApp and we'll help you choose parts that fit together.
Customize My Drone →I need a part you don't have listed. Can you source it?
Very likely, yes. We work across a wide range of drone and FPV components — message us with what you need and we'll let you know if we can source it.
Still have a question? Email contact@fioparts.com or message us on WhatsApp — we're happy to help.